Guarantee

Wilkinson Sword garden tools carry a reassuring 10 year Guarantee.

Thank you for purchasing your product from wilkinsonsword-tools.co.uk, a website owned and operated by E. P. Barrus Ltd. We hope you will be happy using it. In the unlikely event that your product needs the guarantee service, please contact us at  wilkinson-sword@barrus.co.uk.

Please note that each product is guaranteed against defective material or assembly of material under normal usage. The guarantee applies to the original purchaser and covers faulty parts and the labour involved in replacing and repairing those parts, which are of original manufacture. To claim the guarantee you must have proof of purchase.

The guarantee does not cover 

  • General wear and tear on the product i.e. blunt blades.
  • Any depreciation or damages caused by ordinary wear, rusting or corrosion, lack of correct maintenance or operation, misuse, abuse or accidental damage.
  • Failure or damage caused as a result of parts or accessories being modified without the written approval of E.P. Barrus Ltd.
  • The guarantee is non-transferable and is only applicable to the original purchaser.

Your legal rights reserved 

Consumers have legal (statutory) rights under applicable national laws relating to the sale of consumer products. This guarantee does not affect statutory rights you may have nor those rights that cannot be excluded or limited, nor rights against the person from whom you purchased the product. You may assert any rights you have at your sole discretion.

Law 

This guarantee will be governed by the laws of England and the English language.

How to claim your guarantee

Send an email to wilkinson-sword@barrus.co.uk with the following details on –

  • Full Name
  • Address
  • Postcode
  • Contact telephone Number
  • The product name
  • Photograph of the product
  • A short description of the discrepancy
  • Proof of purchase

On receipt of email an assessment will take place and a decision will be made as soon as possible. You will be contacted directly with the response.

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