How do I register my product for the guarantee?
You do not need to register your product with us.
If you’ve purchased your WS product directly from our website, your confirmation email is your proof of purchase. If you have purchased from one of our stockists, please keep your receipt, as this is essential if you need to claim under the guarantee.
If you need assistance within the first 12 months, please contact the place of purchase.
How long is the Guarantee?
All our products are guaranteed for 10 years against manufacturing faults. For more information on the guarantee please view our guarantee page.
How do I clean my product?
Cultivation tools (spades, hoes, forks, rakes and trowels)
Remove Soil: Use a stiff scrubbing brush to remove any soil from the blade and shaft of the tools.
Wash Muddy Tools: If the tools are extremely muddy, wash them down with a hose before drying them with an old towel. Drying prevents wooden handles from absorbing water and swelling, and it also stops metal from rusting.
Oil for Rust Prevention: Traditionally, tools were oiled with a thin protective film of general-purpose oil after cleaning to prevent rusting. While many modern tools are made from stainless steel (which is less likely to rust), occasional oiling may still be required depending on the quality of the metal.
Cutting tools (secateurs, loppers, pruning saws and all types of shears)
Remove Sap: Sap from plants can accumulate on the blades of pruning tools, attracting grime. This buildup affects performance and causes blades to stick together over time.
Scrub Off Dried-On Sap: Use a nylon pan scourer or wire wool to clean off dried-on sap from the blades.
Apply Penetrating Oil: Use a lubricant & spray to help loosen the grime. Apply it to the blades and let it sit for a few minutes.
Wipe Clean: Once the metal is clear and smooth, wipe off the remaining oil and grime with a clean cloth.
Check Working Parts: Tighten any loose working parts of the pruning tool.
Oil the Pivot Point: Drop some oil into the central pivot point of the tool, opening and closing it to work the oil in.
Store Properly: Store the cleaned tool in a clean, dry place.
Are spare parts available for my Garden Tools?
Unfortunately, we do not carry any spares in our Wilkinson Sword range as we do not get enough demand for spares, so it would not warrant us having a warehouse full of nuts and bolts etc. We only import and distribute the whole item.
However, to assure you of the quality of our range, every product in our cutting assortment, digging and cultivating range comes with a reassuring 10-year guarantee for manufacturing faults, not wear and tear. If a fault has developed with your item and it is within the guarantee period of 10 years.
For more information on the guarantee and how to claim please view our guarantee page.
Why can’t I find my product on your website?
On our website we only have the current Wilkinson Sword range. Anything not found is discontinued.
Why does my product look different to the image on your website?
The products offered can change appearance and colouration or have an improved design. What you find on the website is the up-to-date image of the product.
Is it normal for my shears to have a gap between the blades?
Having a gap is normal. The blades are slightly curved and when you open them, then they align which gives a higher quality cut and wears out the blade much slower. If you believe the gap is too big, tightening the bolt slightly will help. Please note if you tighten it too much opening the shears will be harder and the blades can get damaged, so take care not to tighten too much.
Do you offer a sharpening service?
No, unfortunately we do not offer any sharpening services. We do however offer a sharpener for garden tools
How do I sharpen my tools?
Unfortunately, as we do not offer a sharpening service we cannot advise on the matter, you could try with a specialist or your local garden centre.
Do you offer repair services for tools?
No, unfortunately we do not offer any repair services on our tools. If you believe the product is faulty, please email the following information to wilkinson-sword@barrus.co.uk and our Product Team will be able to review the item under the guarantee -
A copy of the receipt
Your full address and telephone number
A photo of the item (including branding)
Brief description of the fault
Do I remove the screw fixed into the packaging completely?
Please undo the screw completely as this is just a fixing screw; it is only there to hold the packaging together. As it is not part of the tool mechanism, it can be removed and does not need to be put back, can be recycled. We have started packaging our tools in this way to reduce the amount of plastic and waste produced.
Why did my stainless steel product rust?
Some of the Wilkinson Sword range are made from stainless steel. To further clarify – in general stainless steel products are naturally corrosion-resistant products; however, this does not mean they are rustproof.
Can you resolve issues with shaving, grooming and facial accessories products?
No, E. P. Barrus Ltd. only look after the gardening products for Wilkinson Sword. For any queries on the grooming side please contact Edgewell Personal Care Customer Services on 01494 216824 or please email consumerenquiriesuk@edgewellpersonalcare.com
I have a Sword with your brand name Wilkinson Sword; where can I find any information on it?
Wilkinson Sword is a license which is currently owned by Edgewell Personal Care. The unique and innovative gardening tools collection is developed, imported and distributed by E. P. Barrus Ltd. Unfortunately, we are unable to help on this topic. A museum or university would have experts that may be able to help further, or you may find some information online.
Do you ship to outside the UK?
We are only licensed to distribute within the UK and we unable to arrange shipping outside the UK.
I used the wrong email address for my confirmation; what do I do?
Please fill out our contact form. We will need the name given on the order, delivery postcode, products ordered & receipt number.
How do I return my products?
Please fill out our contact form and supply your receipt number and the product you would like to return. We will then send return instructions and a returns number.
Do I need a returns number?
Yes, any unauthorised returns will be sent back.
Where is my receipt number?
You can locate you receipt number on the email confirmation you would receive with your order.
Do you offer exchanges?
We do not offer exchange services. You can return the product to us by your own means, and we can issue a refund for you. You can then re-order the required product.
What do I do if I didn’t receive an email confirmation?
Please check your spam/junk folder on your email. If you cannot locate the receipt and no monies have been taken from your card, the order has not gone through.
If you are unsure or monies were taken, please fill out a contact form and give us as many details as possible about what you ordered, what address was used, name of the recipient, date of purchase, etc.
My product has broken/developed a fault, can you help me?
Please email the following information to wilkinson-sword@barrus.co.uk and our Product Team will be able to review the item under the guarantee -
A copy of the receipt
Your full address and telephone number
A photo of the item (including branding)
Brief description of the fault
Do I need a receipt to claim under the guarantee?
As per the Terms & Conditions yes, you will need a receipt. For more information on the guarantee please view our guarantee page
What if I do not have a receipt?
To claim under guarantee, we do required proof of purchase. For more information on the guarantee please view our guarantee page. You will need to send us a photo of the product and description of what has occurred by filling out a contact form. We will try to help resolve the issue albeit not under guarantee.
*Please note this does not mean you will be entitled to a free replacement.
My product was bought on an E-commerce site, does the guarantee apply?
Purchases made only from authorized dealers are under guarantee. Please send through a contact form (as above) and this will be reviewed.
How do I find retail stockists within UK?
Please visit the stockist locator on our website. If you have a specific product you would like to view, please call ahead to the shop to check if they supply it and have it in stock.
Why can’t I order products to my address? I am in the UK (the Isle of Wight, the Isle of Man and the Channel Islands).
We cannot ship to the Highlands & Islands, Northern Ireland, Ireland or Internationally. The following offshore addresses are excluded as well: the Isle of Wight, the Isle of Man and the Channel Islands.
Order tracking services
Unfortunately, we do not offer tracking services. We aim to deliver within 5 working days. If you have any concerns about your order, please fill out a contact form with your receipt number.